Bebotips

We’ve just found reading the daily tech news that one of “Top 10 Spammers” in the world, according to Microsoft, had been arrested. The article says that computer users could notice a decrease in the amount of junk e-mail. 

Spam is a common problem all Internet users are suffering and if you don’t spend some money on anti-spam software or service, you’ll spend lot of time searching for legitimate email inside all the unsolicited email you receive every day. 

For us at Bebosoft.com, dealing with spam had not been easy. Our help desk software receives more than 80 unsolicited emails a day. And every email that reach our help desk, is answered with a confirmation that it was received and you’ll receive prompt answer, so apart of receiving lots of unwanted email, we send out lot of unwanted ‘confirmation’ emails, that 99% of the time bounces back as non existent recipient. 

Spammers and software to do spam had become more and more intelligent. Sometimes is difficult to differentiate from a real tech support request than a spam message and in order to avoid trashing a possible real support request, we need to read some of those spams. 

So, if we see a decrease in the amount of junk-email in the upcoming days, we’ll be very happy for many reasons: our tech support resources will be effectively assigned to solve issues rather to deal with spam and mail server issues; but also will help our tech support to reach more customers. 

It’s a frequent issue that customer write a message to tech support, and they don’t get the answer, because it’s filtered by some anti-spam software at their mail server or computer, or that the customer confuses the answer is was waiting for with some form of spam. 

Are you waiting for an answer from our tech support department? Check your junk mail filter. Maybe there is something there that you’re not aware of.